Jira Service Management

IT Service Management · Atlassian

Jira Service Management

Service management for IT, operations, and support teams built on Jira.

ITSM and service desk platform for requests, incidents, changes, and operational workflows.

Jira Service Management gives IT and operations teams request management, incident response, change tracking, knowledge base links, and automation on top of the Jira platform. It is especially valuable for organizations that already use Jira Software and Confluence across engineering and product teams.

freemium 0.0 average rating 0 reviews 0.0 trust score 0.0 quality score 0.0 completeness score Trend 0 API available Free trial
Last updated Apr 10, 2026
Catalog source research_500 · first500_20260405235238
Asset counts 170 images · 0 videos · 170 local
Social footprint 1 linked profiles
Visit website Docs

Full profile

Database snapshot

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Overview

Company Atlassian
Slug jira-service-management
Primary category IT Service Management
Tool type service desk platform
License proprietary
Catalog path Software > Other > IT Service Management > service desk platform
Languages Not specified
Regions Not specified

Commercial

Pricing model freemium
Starting price Not listed
Free access Free plan, Free trial
Enterprise pricing No
Custom pricing No
API available Yes
Browser extension No
Audience fit Not specified

Trust

Vendor claimed No
Vendor verified No
Trust score 0.0
Quality score 0.0
Completeness score 0.0
Average rating 0.0 / 5
Review count 0
Compliance None listed

Footprint

Platforms Web, iOS, Android
Deployment Cloud
Integrations Jira Software, Confluence, Opsgenie, Slack, Microsoft Teams
Import methods Not specified
Export methods Not specified
Structured media assets 170
Source references 4
Social profiles 1

Timeline

Created Apr 11, 2026
Updated row Apr 11, 2026
Last updated Apr 10, 2026
Last reviewed Apr 10, 2026
Pricing checked Apr 10, 2026
Verified at Apr 10, 2026
Catalog source research_500
Batch tag first500_20260405235238

Signals

Trend score 0
Popularity score 0
Sponsored No
Premium profile No
Image assets 170
Video assets 0
Local media assets 170
Business fit Not specified

Pricing & buyer fit

freemium Starting price not specified
Free plan Free trial proprietary service desk platform

Audience

  • Not specified

Business size fit

  • Not specified

Fit & trust

WebiOSAndroid Cloud

Catalog path

  • Software > Other > IT Service Management > service desk platform
  • Software
  • Other
  • IT Service Management
  • service desk platform

Catalog tags

  • IT Service Management
  • Other
  • service desk platform
  • Free Plan
  • API

Strengths

    Weaknesses

      Integrations

      • Jira Software
      • Confluence
      • Opsgenie
      • Slack
      • Microsoft Teams

      Import & export

      • Not specified

      Gallery

      Jira Service Management
      Jira Service Management gallery image 1
      Jira Service Management gallery image 2
      Jira Service Management gallery image 3
      Jira Service Management gallery image 4
      Jira Service Management gallery image 5
      Jira Service Management media asset
      Jira Service Management media asset
      Jira Service Management media asset
      Jira Service Management media asset

      Structured media

      Media inventory

      170 asset records

      Brand assets

      Favicon
      Jira Service Management favicon

      Links & distribution

      Website https://www.atlassian.com/software/jira/service-management Docs https://marketplace.atlassian.com/apps/1216978/google-drive-and-docs-for-confluence Pricing https://www.atlassian.com/software/jira/service-management/pricing Demo booking https://www.atlassian.com/software/jira/service-management/demo Status page https://www.atlassian.com/software/confluence/templates/end-of-week-status-report Roadmap https://www.atlassian.com/software/jira/templates/project-roadmap Community https://community.atlassian.com/forums/Jira-Service-Management-articles/Assets-is-now-part-of-Service-Collection-Standard/ba-p/3175576 Knowledge base https://www.atlassian.com/software/jira/service-management/itsm-software YouTube https://www.youtube.com/@Atlassian YouTube https://www.youtube.com/@Atlassian Desktop download https://www.atlassian.com/software/bamboo/download Affiliate link https://www.atlassian.com/partners

      Demos & media

      Book a demo https://www.atlassian.com/software/jira/service-management/demo Webinar https://www.atlassian.com/company/events Podcast episode 1 https://www.atlassian.com/blog/it-teams/cloud_computing_and_software_development_a_podcast_interview
      Media asset inventory 170 structured media assets recorded

      Reviews

      No published reviews yet.

      Related collections

      Jira Service Management it service management stack operators

      Related news

      Jira Service Management pricing page keeps the current plan lineup visible Apr 10, 2026

      Report an issue

      Deals & buyer assets

      Jira Service Management pricing snapshot Official pricing starts at pricing on request. Free plan, free trial. Source pages and media stay tied to the live catalog. · Expires Oct 07, 2026 Case study 1 https://www.atlassian.com/customers

      Editorial context

      Pros

      • Excellent fit for engineering-led organizations
      • Strong automation and Atlassian ecosystem depth

      Cons

      • Can feel complex for teams that do not already use Jira

      Editorial notes

      • No editorial notes recorded.

      Sources & metadata

      Jira Service Management homepage https://www.atlassian.com/software/jira/service-management
      Jira Service Management pricing https://www.atlassian.com/software/jira/service-management/pricing
      Jira Service Management docs https://marketplace.atlassian.com/apps/1216978/google-drive-and-docs-for-confluence
      Jira Service Management page https://www.atlassian.com/collections/service/pricing
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      page_title Revolutionize IT Support with Jira Service Management | Atlassian Jira Service Management Jira Service Management Jira Service Management
      page_description Make the impossible, possible with Confluence Cloud. Your team workspace trusted for documentation, project collaboration, Jira integrations, and more!
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