Freshservice

IT Service Management · Freshworks

Freshservice

Modern ITSM software for service delivery, assets, automations, and employee support.

IT service management platform for tickets, workflows, assets, service catalog, and operations.

Freshservice combines incident management, service requests, asset management, change workflows, and employee service experiences in one ITSM platform. It is a strong choice for teams that want a more modern interface than legacy ITSM tools without giving up automation depth.

subscription 0.0 average rating 0 reviews 0.0 trust score 0.0 quality score 0.0 completeness score Trend 0 API available Free trial
Last updated Apr 10, 2026
Catalog source research_500 · first500_20260405235238
Asset counts 116 images · 1 videos · 116 local
Social footprint 3 linked profiles
Visit website Docs

Full profile

Database snapshot

Dense view of the structured record behind this listing.

Overview

Company Freshworks
Slug freshservice
Primary category IT Service Management
Tool type ITSM platform
License proprietary
Catalog path Software > Other > IT Service Management > ITSM platform
Languages Not specified
Regions Not specified

Commercial

Pricing model subscription
Starting price Not listed
Free access Free trial
Enterprise pricing No
Custom pricing No
API available Yes
Browser extension No
Audience fit Not specified

Trust

Vendor claimed No
Vendor verified No
Trust score 0.0
Quality score 0.0
Completeness score 0.0
Average rating 0.0 / 5
Review count 0
Compliance None listed

Footprint

Platforms Web, iOS, Android
Deployment Cloud
Integrations Microsoft Teams, Slack, Jira, Okta, Azure AD
Import methods Not specified
Export methods Not specified
Structured media assets 117
Source references 5
Social profiles 3

Timeline

Created Apr 11, 2026
Updated row Apr 11, 2026
Last updated Apr 10, 2026
Last reviewed Apr 10, 2026
Pricing checked Apr 10, 2026
Verified at Apr 10, 2026
Catalog source research_500
Batch tag first500_20260405235238

Signals

Trend score 0
Popularity score 0
Sponsored No
Premium profile No
Image assets 116
Video assets 1
Local media assets 116
Business fit Not specified

Pricing & buyer fit

subscription Starting price not specified
Free trial proprietary ITSM platform

Audience

  • Not specified

Business size fit

  • Not specified

Fit & trust

WebiOSAndroid Cloud

Catalog path

  • Software > Other > IT Service Management > ITSM platform
  • Software
  • Other
  • IT Service Management
  • ITSM platform

Catalog tags

  • IT Service Management
  • Other
  • ITSM platform
  • API

Strengths

    Weaknesses

      Integrations

      • Microsoft Teams
      • Slack
      • Jira
      • Okta
      • Azure AD

      Import & export

      • Not specified

      Gallery

      Freshservice
      Freshservice gallery image 1
      Freshservice gallery image 2
      Freshservice gallery image 3
      Freshservice gallery image 4
      Freshservice gallery image 5
      Freshservice media asset
      Freshservice media asset
      Freshservice media asset
      Freshservice media asset

      Structured media

      Media inventory

      117 asset records

      Brand assets

      Logo
      Freshservice logo
      Favicon
      Freshservice favicon

      Links & distribution

      Website https://www.freshworks.com/freshservice/ Docs https://play.google.com/store/apps/developer?id=Freshworks+Inc Pricing https://www.freshworks.com/freshservice/pricing/ Demo booking https://www.freshworks.com/freshservice/demo-request/ Community https://community.freshworks.com/ Knowledge base https://www.freshworks.com/freshservice/it-collaboration/ YouTube https://www.youtube.com/c/FreshworksInc X https://twitter.com/FreshworksInc LinkedIn https://linkedin.com/company/freshworks-inc YouTube https://www.youtube.com/c/FreshworksInc Linkedin https://linkedin.com/company/freshworks-inc Google Play https://play.google.com/opensearch.xml Affiliate link https://www.freshworks.com/partners/

      Demos & media

      Book a demo https://www.freshworks.com/freshservice/demo-request/ Webinar https://www.freshworks.com/events/
      Media asset inventory 117 structured media assets recorded

      Reviews

      No published reviews yet.

      Related collections

      Jira Service Management it service management stack operators

      Related news

      No linked news yet.

      Report an issue

      Deals & buyer assets

      No active deals linked to this tool.

      Case study 1 https://www.freshworks.com/customers/

      Editorial context

      Pros

      • Modern UI for ITSM teams
      • Strong balance of service desk and asset features

      Cons

      • Costs rise as advanced ITSM and asset features expand

      Editorial notes

      • No editorial notes recorded.

      Sources & metadata

      Freshservice homepage https://www.freshworks.com/freshservice/
      Freshservice pricing https://www.freshworks.com/freshservice/pricing/
      Freshservice docs https://play.google.com/store/apps/developer?id=Freshworks+Inc
      Freshservice x https://twitter.com/FreshworksInc
      Freshservice linkedin https://linkedin.com/company/freshworks-inc
      selection_bucket research_500
      enrichment_source official-site-crawl
      enrichment_run fresh_split_20260405_enriched
      fetched_at 2026-04-05T19:01:05.403589+00:00
      homepage_url https://www.freshworks.com/freshservice/
      final_homepage_url https://www.freshworks.com/freshservice/
      page_title AI-Powered ITSM Platform | Simple, Scalable IT Service for Every Business
      page_description Deliver enterprise IT service with Freshservice, an AI-powered ITSM platform that's quick to deploy, easy to use, and drives productivity and business impact.
      page_count 3
      media_count 13
      reference_count 5
      discovered_field_count 11
      discovered_fields ['docs_url', 'pricing_url', 'social_x_url', 'social_linkedin_url', 'demo_booking_url', 'affiliate_url', 'play_store_android_url', 'community_url', 'knowledge_base_url', 'webinar_url', 'case_study_1_url']
      source_pages [{'url': 'https://www.freshworks.com/freshservice/', 'status_code': 200, 'title': 'AI-Powered ITSM Platform | Simple, Scalable IT Service for Every Business'}, {'url': 'https://play.google.com/store/apps/developer?id=Freshworks+Inc', 'status_code': 200, 'title': 'Android Apps by Freshworks Inc on Google Play'}, {'url': 'https://www.freshworks.com/freshservice/pricing/', 'status_code': 200, 'title': 'Freshservice Pricing & Plans 2025 | Freshworks'}, {'url': 'https://community.freshworks.com/', 'status_code': 200, 'title': 'Freshworks Community | Freshworks Community'}, {'url': 'https://www.freshworks.com/freshservice/it-collaboration/', 'status_code': 200, 'title': 'Unified IT Support Collaboration - Freshservice from Freshworks'}, {'url': 'https://www.freshworks.com/events/', 'status_code': 200, 'title': 'Events | Freshworks'}, {'url': 'https://www.freshworks.com/freshservice/demo-request/', 'status_code': 200, 'title': 'Schedule a Freshservice Demo - Freshworks'}, {'url': 'https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fc%2FFreshworksInc%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=en&src=1', 'status_code': 200, 'title': 'Before you continue to YouTube'}, {'url': 'https://x.com/FreshworksInc', 'status_code': 200, 'title': ''}]
      media_focus_run media_focus_enriched
      media_focus_at 2026-04-10T22:14:56.493461+00:00
      local_media_dir /app/media_assets/set_01/freshservice
      image_url_count 112
      downloaded_image_count 102
      youtube_url_count 0
      youtube_added_count 0
      downloaded_media_files ['freshservice__04__2ab88549155d.avif', 'freshservice__05__be8cda11394c.avif', 'freshservice__06__265472ef3bf0.avif', 'freshservice__07__067577e10c42.avif', 'freshservice__08__2ad5855a92ea.avif', 'freshservice__09__f92522a143c0.avif', 'freshservice__100__08c2c947eac1.avif', 'freshservice__101__2d234d57e39f.avif', 'freshservice__102__b588101bd8f6.avif', 'freshservice__103__314d1dcaa5c0.avif', 'freshservice__104__e6cbc7a9de4c.avif', 'freshservice__10__6ee26ea7a512.avif', 'freshservice__116__18a0d4800bc8.avif', 'freshservice__11__e394f60de4d6.avif', 'freshservice__12__8e3b27400c11.avif', 'freshservice__13__8cba912ba692.avif', 'freshservice__14__302e0e936eb3.avif', 'freshservice__15__97de6c609f65.avif', 'freshservice__18__99148197cac1.avif', 'freshservice__19__548a14f87825.avif', 'freshservice__20__43855c4de64b.avif', 'freshservice__21__ab988caaf42a.avif', 'freshservice__22__94c861d19a2d.avif', 'freshservice__23__1b8a24466f37.avif', 'freshservice__24__1524ad90973f.avif', 'freshservice__25__5ce4ffcfa669.avif', 'freshservice__26__1e542d12df2c.avif', 'freshservice__27__c5172c29c4f2.avif', 'freshservice__28__ed472d402a46.avif', 'freshservice__29__75f7d0c78012.avif', 'freshservice__30__e9fc66e2f58b.avif', 'freshservice__31__ede7363730e4.avif', 'freshservice__32__6152a4999f00.avif', 'freshservice__33__2e74d416775b.avif', 'freshservice__34__0e5f39579a43.avif', 'freshservice__35__887a500e48e0.avif', 'freshservice__36__645ffa05d5d7.avif', 'freshservice__37__70ad51b47436.avif', 'freshservice__38__d89ab1c09a88.avif', 'freshservice__39__c6a18907406d.avif', 'freshservice__40__fe7807d7bb7d.avif', 'freshservice__41__4631d7a7bd98.avif', 'freshservice__42__74342a3c0a9f.avif', 'freshservice__43__fd3a38019fc5.avif', 'freshservice__44__65f42a37107f.avif', 'freshservice__46__c60ffeedd045.avif', 'freshservice__47__12f5e8177240.avif', 'freshservice__48__e84391c71868.avif', 'freshservice__49__2cb2494a2525.avif', 'freshservice__50__94c84eb3bf16.avif', 'freshservice__51__0a3725181c98.avif', 'freshservice__52__454d4040aa48.avif', 'freshservice__52__bffb173a182b.avif', 'freshservice__53__143192851794.avif', 'freshservice__53__4ddfcd0955f0.avif', 'freshservice__54__855e80870311.avif', 'freshservice__54__cc3375fc8f67.avif', 'freshservice__55__dbfb9d9a09c0.avif', 'freshservice__56__a69681530d6e.avif', 'freshservice__57__b31b99b87d74.avif', 'freshservice__58__23f3cd8f9e22.avif', 'freshservice__59__08b0cdd0b3be.avif', 'freshservice__60__2e98e5db27d1.avif', 'freshservice__61__cbbe32d0d0df.avif', 'freshservice__62__609b240dea9a.avif', 'freshservice__63__d061a2e2f15b.avif', 'freshservice__64__65beb204e6e1.avif', 'freshservice__65__341660bb8261.avif', 'freshservice__66__56c1e8ba3d79.avif', 'freshservice__67__ef989c691ab9.avif', 'freshservice__68__a08e5dc29ec0.avif', 'freshservice__69__825ee0485980.avif', 'freshservice__70__5efa4c5ea4ab.avif', 'freshservice__71__82f1557f2f99.avif', 'freshservice__72__eea40ea1c7ab.avif', 'freshservice__73__43d2aa506a2c.avif', 'freshservice__74__c849b4a38448.avif', 'freshservice__75__bc46ffeac64b.avif', 'freshservice__76__8aa0ec185596.avif', 'freshservice__77__33dd2df06cec.avif', 'freshservice__78__b00facf853bf.avif', 'freshservice__79__094fa7fda3c8.avif', 'freshservice__80__135e2422cef6.avif', 'freshservice__81__312adeb49871.avif', 'freshservice__82__f73f218a4529.avif', 'freshservice__83__a469b3c2f292.avif', 'freshservice__84__654fbd3d96ed.avif', 'freshservice__85__f06a7f4ff8f7.avif', 'freshservice__86__e7ec3aad901a.avif', 'freshservice__87__bab8e0b07314.avif', 'freshservice__88__9764bf783739.avif', 'freshservice__89__870ae1e27f47.avif', 'freshservice__90__a39fc61ea21d.avif', 'freshservice__91__45a48c6c59be.avif', 'freshservice__92__e7dfbb5e2572.avif', 'freshservice__93__2926a36b4d7e.avif', 'freshservice__94__246c559ef038.avif', 'freshservice__95__7451e826e660.avif', 'freshservice__96__e25651364f13.avif', 'freshservice__97__e25fff0d8ef7.avif', 'freshservice__98__09a52d6905c3.avif', 'freshservice__99__2aae0c18ebf9.avif']
      avif_local_media_run 2026-04-11T00:28:35Z