Freshdesk

Customer Support · Freshworks

Freshdesk

Omnichannel help desk for support teams.

Omnichannel help desk for support tickets, automation, and self-service.

Freshdesk provides ticketing, automation, self-service, and omnichannel support workflows. It is a practical option for support teams that want a clean help desk without enterprise-only complexity.

freemium 0.0 average rating 0 reviews 0.0 trust score 0.0 quality score 0.0 completeness score Trend 0 API available Free trial
Last updated Apr 10, 2026
Catalog source research_500 · first500_20260405235238
Asset counts 108 images · 1 videos · 108 local
Social footprint 4 linked profiles
Visit website Docs

Full profile

Database snapshot

Dense view of the structured record behind this listing.

Overview

Company Freshworks
Slug freshdesk
Primary category Customer Support
Tool type help desk platform
License proprietary
Catalog path Software > Other > Customer Support > help desk platform
Languages Not specified
Regions Not specified

Commercial

Pricing model freemium
Starting price Not listed
Free access Free plan, Free trial
Enterprise pricing No
Custom pricing No
API available Yes
Browser extension No
Audience fit Not specified

Trust

Vendor claimed No
Vendor verified No
Trust score 0.0
Quality score 0.0
Completeness score 0.0
Average rating 0.0 / 5
Review count 0
Compliance None listed

Footprint

Platforms Web, iOS, Android, Windows, Mac
Deployment Cloud
Integrations Slack, Shopify, Salesforce, Jira, WhatsApp
Import methods Not specified
Export methods Not specified
Structured media assets 109
Source references 5
Social profiles 4

Timeline

Created Apr 11, 2026
Updated row Apr 11, 2026
Last updated Apr 10, 2026
Last reviewed Apr 10, 2026
Pricing checked Apr 10, 2026
Verified at Apr 10, 2026
Catalog source research_500
Batch tag first500_20260405235238

Signals

Trend score 0
Popularity score 0
Sponsored No
Premium profile No
Image assets 108
Video assets 1
Local media assets 108
Business fit Not specified

Pricing & buyer fit

freemium Starting price not specified
Free plan Free trial proprietary help desk platform

Audience

  • Not specified

Business size fit

  • Not specified

Fit & trust

WebiOSAndroidWindowsMac Cloud

Catalog path

  • Software > Other > Customer Support > help desk platform
  • Software
  • Other
  • Customer Support
  • help desk platform

Catalog tags

  • Customer Support
  • Other
  • help desk platform
  • Free Plan
  • API

Strengths

    Weaknesses

      Integrations

      • Slack
      • Shopify
      • Salesforce
      • Jira
      • WhatsApp

      Import & export

      • Not specified

      Gallery

      Freshdesk
      Freshdesk gallery image 1
      Freshdesk gallery image 2
      Freshdesk gallery image 3
      Freshdesk gallery image 4
      Freshdesk gallery image 5
      Freshdesk media asset
      Freshdesk media asset
      Freshdesk media asset
      Freshdesk media asset

      Structured media

      Media inventory

      109 asset records

      Brand assets

      Logo
      Freshdesk logo
      Favicon
      Freshdesk favicon

      Links & distribution

      Website https://www.freshworks.com/freshdesk/ Docs https://play.google.com/store/apps/developer?id=Freshworks+Inc Pricing https://www.freshworks.com/freshdesk/pricing/ Demo booking https://www.freshworks.com/freshdesk/demo-request/ Community https://community.freshworks.com/ Knowledge base https://www.freshworks.com/freshdesk/omni/ YouTube https://www.youtube.com/c/FreshworksInc X https://twitter.com/FreshworksInc LinkedIn https://linkedin.com/company/freshworks-inc Facebook https://www.facebook.com/FreshworksInc YouTube https://www.youtube.com/c/FreshworksInc Linkedin https://linkedin.com/company/freshworks-inc Google Play https://play.google.com/opensearch.xml Affiliate link https://www.freshworks.com/partners/

      Demos & media

      Book a demo https://www.freshworks.com/freshdesk/demo-request/ Webinar https://www.freshworks.com/events/
      Media asset inventory 109 structured media assets recorded

      Reviews

      No published reviews yet.

      Related collections

      No linked collections yet.

      Related news

      No linked news yet.

      Report an issue

      Deals & buyer assets

      No active deals linked to this tool.

      Case study 1 https://www.freshworks.com/customers/?_gl=1*1282ntf*_gcl_au*Njc4OTU4NTUyLjE3NDgwMzIxOTM.

      Editorial context

      Pros

      • Good value for support teams
      • Easy to set up

      Cons

      • Advanced service operations may require higher tiers

      Editorial notes

      • No editorial notes recorded.

      Sources & metadata

      Freshdesk homepage https://www.freshworks.com/freshdesk/
      Freshdesk pricing https://www.freshworks.com/freshdesk/pricing/
      Freshdesk docs https://play.google.com/store/apps/developer?id=Freshworks+Inc
      Freshdesk x https://twitter.com/FreshworksInc
      Freshdesk linkedin https://linkedin.com/company/freshworks-inc
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      homepage_url https://www.freshworks.com/freshdesk/
      final_homepage_url https://www.freshworks.com/freshdesk/
      page_title Freshdesk: AI-powered platform for modern customer service | Freshworks
      page_description Freshdesk is an AI-powered customer service solution that’s easy to set up, simple to use, and built to boost agent productivity and deliver seamless customer experiences. Try it free!
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